FAQ

Have questions? Find answers to common questions about shipping, returns, ingredients, and our herbal wellness products.

What is botanibox?

BOTANIBOX is a wellness brand inspired by traditional herbal practices and modern self-care. We create thoughtfully crafted products designed to support women's wellness, confidence, vitality, and everyday rituals using quality botanical ingredients.

What products does botanibox offer?

Our collection includes herbal teas, wellness supplements, feminine care products, and other botanical essentials designed to support your self-care journey naturally. New products are added regularly as our collection grows.

When will I start feeling/seeing results?

Most women and men start noticing a difference in their energy, mood, and skin within a few days to a couple of weeks of consistent use.

is it safe and natural?

Yes

Our products are made with natural, plant-based ingredients and crafted with intention. No harsh chemicals or artificial additives.

Shipping

How long does shipping take?

Domestic orders are shipped via USPS. Standard shipping typically takes3–5 business days after your order has shipped. You’ll receive tracking information by email once your package is on the way.

Do you offer free shipping?

Yes! We offer FREE standard U.S. shipping on orders of $40 or more.Orders under $40 have a standard shipping rate of $6.99.

do you offer express shipping?

Yes.USPS Priority Mail Express may be available at checkout for U.S. orders only. Pricing and estimated delivery dates are calculated based on your shipping address.

do you ship internationally?

Yes! 🌎 We offer international shipping via DHL. Shipping rates and estimated delivery times are calculated at checkout. International customers may be responsible for customs duties, taxes, or import fees charged by their country.

how can I track my order?

Once your order ships, you’ll receive a confirmation email containing yourtracking number and tracking link. Please allow some time for tracking information to update after your package is accepted by the carrier.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR I RECEIVE THE WRONG ITEM?

Please contact us at contact@botanibox.net with your order number and details about the issue. For damaged or incorrect items, please include photos so our team can assist you as quickly as possible.

returns & refunds

WHAT IS YOUR RETURN POLICY?

We stand behind our products, which is why eligible purchases are covered by our30-Day Satisfaction Guarantee — even if you've opened and tried the product. If you're not satisfied, contact us within 30 days of delivery at contact@botanibox.net.

CAN I RETURN A PRODUCT IF I'VE ALREADY USED IT?

Yes! Our 30-Day Satisfaction Guarantee gives you the opportunity to actually try your product. Opened and reasonably used products may still qualify for a return or refund. Products that have been completely consumed or excessively used may not qualify.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once your refund is approved and processed, it will be returned to your original payment method. Processing times vary depending on your bank or payment provider.

CANCELLATIONS & SUBSCRIPTIONS

CAN I CANCEL MY ORDER?

If you need to cancel or change an order, please contact us at contact@botanibox.net as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

CAN I CANCEL MY SUBSCRIPTION?

Yes. You can cancel your subscription at any time before your next billing date to prevent future charges and shipments. You can manage your subscription through your customer account or contact us for assistance.

WHAT IF MY SUBSCRIPTION HAS ALREADY RENEWED?

If your subscription has already been charged and the order has been processed, canceling your subscription will stop future renewals, but it will not automatically cancel the order that has already been processed.