Refund policy
RETURN & REFUND POLICY
30-Day Satisfaction Guarantee
At BOTANIBOX, we stand behind the quality and value of our products. We want you to feel confident trying them, which is why eligible purchases are covered by our 30-Day Satisfaction Guarantee — even if you've opened and tried the product.
If you're not satisfied with your purchase, contact us within 30 days of the delivery date at contact@botanibox.net to request a return or refund.
Eligibility
To qualify for our 30-Day Satisfaction Guarantee:
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Your request must be submitted within 30 days of confirmed delivery.
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Opened or used products are eligible; however, the product, packaging, or container must be returned if requested.
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The guarantee is limited to one refund per product per customer/household to help prevent misuse of the policy.
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Products that have been completely consumed, intentionally emptied, excessively used beyond what would reasonably be necessary to try the product, or otherwise abused may not qualify.
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Proof of purchase may be required.
Returns
Please contact us at contact@botanibox.net before sending anything back. We will provide return instructions if a return is required.
Items returned without first contacting us may not be eligible for a refund.
Unless the product arrived damaged, defective, or incorrect due to an error on our part, return shipping costs are the responsibility of the customer.
Refunds
Once your return or refund request has been reviewed and approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges and expedited shipping fees are non-refundable, unless the order arrived damaged, defective, or incorrect due to our error.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact contact@botanibox.net as soon as possible with your order number and photos of the issue so we can make it right.
Final Sale Items
Gift cards and any products specifically marked Final Sale are not eligible for return or refund unless required by applicable law.
Contact Us
For return or refund questions, contact:
BOTANIBOX
contact@botanibox.net
Your satisfaction matters to us, and we're proud to stand behind every BOTANIBOX product.