Shipping Policy

Shipping Policy

At BOTANIBOX, we carefully prepare every order to ensure your products arrive safely and securely.

U.S. Shipping

Domestic orders are shipped via USPS.

Standard Shipping — $6.99
Estimated delivery: 3–5 business days after shipment

USPS Priority Mail Express may also be available at checkout for customers who need their order sooner. Express rates and estimated delivery dates are calculated at checkout based on the shipping address.

Orders of $40 or more qualify for FREE standard U.S. shipping.

International Shipping

We proudly offer international shipping via DHL.

International shipping rates and estimated delivery times are calculated at checkout based on the destination country and package.

Please note that international customers are responsible for any customs duties, import taxes, VAT, or other feescharged by their country. These fees are not included in the BOTANIBOX shipping charge.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow some time for the carrier's tracking system to update after your package has been accepted.

Shipping Delays

Once an order has been transferred to USPS or DHL, transit times are controlled by the shipping carrier. Delays caused by weather, holidays, customs, carrier disruptions, or other circumstances outside of our control may occur.

Incorrect Addresses

Please double-check your shipping information before completing your order. BOTANIBOX is not responsible for packages delivered to an incorrect address entered during checkout.

If you notice an error with your address, contact us as soon as possible at contact@botanibox.net. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Missing Packages

If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier first for assistance. You may also contact us at contact@botanibox.net, and we'll help however we can.

Questions?
Email us at contact@botanibox.net.

What is botanibox?

BOTANIBOX is a wellness brand inspired by traditional herbal practices and modern self-care. We create thoughtfully crafted products designed to support women's wellness, confidence, vitality, and everyday rituals using quality botanical ingredients.

What products does botanibox offer?

Our collection includes herbal teas, wellness supplements, feminine care products, and other botanical essentials designed to support your self-care journey naturally. New products are added regularly as our collection grows.

When will I start feeling/seeing results?

Most women and men start noticing a difference in their energy, mood, and skin within a few days to a couple of weeks of consistent use.

is it safe and natural?

Yes

Our products are made with natural, plant-based ingredients and crafted with intention. No harsh chemicals or artificial additives.

Shipping

How long does shipping take?

Domestic orders are shipped via USPS. Standard shipping typically takes3–5 business days after your order has shipped. You’ll receive tracking information by email once your package is on the way.

Do you offer free shipping?

Yes! We offer FREE standard U.S. shipping on orders of $40 or more.Orders under $40 have a standard shipping rate of $6.99.

do you offer express shipping?

Yes.USPS Priority Mail Express may be available at checkout for U.S. orders only. Pricing and estimated delivery dates are calculated based on your shipping address.

do you ship internationally?

Yes! 🌎 We offer international shipping via DHL. Shipping rates and estimated delivery times are calculated at checkout. International customers may be responsible for customs duties, taxes, or import fees charged by their country.

how can I track my order?

Once your order ships, you’ll receive a confirmation email containing yourtracking number and tracking link. Please allow some time for tracking information to update after your package is accepted by the carrier.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR I RECEIVE THE WRONG ITEM?

Please contact us at contact@botanibox.net with your order number and details about the issue. For damaged or incorrect items, please include photos so our team can assist you as quickly as possible.

returns & refunds

WHAT IS YOUR RETURN POLICY?

We stand behind our products, which is why eligible purchases are covered by our30-Day Satisfaction Guarantee — even if you've opened and tried the product. If you're not satisfied, contact us within 30 days of delivery at contact@botanibox.net.

CAN I RETURN A PRODUCT IF I'VE ALREADY USED IT?

Yes! Our 30-Day Satisfaction Guarantee gives you the opportunity to actually try your product. Opened and reasonably used products may still qualify for a return or refund. Products that have been completely consumed or excessively used may not qualify.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once your refund is approved and processed, it will be returned to your original payment method. Processing times vary depending on your bank or payment provider.

CANCELLATIONS & SUBSCRIPTIONS

CAN I CANCEL MY ORDER?

If you need to cancel or change an order, please contact us at contact@botanibox.net as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

CAN I CANCEL MY SUBSCRIPTION?

Yes. You can cancel your subscription at any time before your next billing date to prevent future charges and shipments. You can manage your subscription through your customer account or contact us for assistance.

WHAT IF MY SUBSCRIPTION HAS ALREADY RENEWED?

If your subscription has already been charged and the order has been processed, canceling your subscription will stop future renewals, but it will not automatically cancel the order that has already been processed.